Bluetooth Tracker FAQ

1. Ring your Cube from the Cube Tracker app when it is within Bluetooth range.
2. View the last known location of your Cube using the map in the app.
3. Enable Notify Me When Found to help locate your Cube through the Cube community.

You can use your Cube to find your phone, even if it is on silent. Make sure the Cube Tracker app is allowed to run in the background and that your phone is in range of your Cube. Quickly double press the Cube button to make your phone ring.

Cube is a good fit for nearby pet-finding situations around the home or property, like a pet hiding under furniture or nearby outside. Cube Bluetooth trackers are not GPS trackers, so they are not designed for real-time long-distance pet tracking.

No. Cube Bluetooth trackers use Bluetooth to connect to your mobile device. Once connected, Cube relies on your phone's location services to update last known location in the Cube Tracker app.

The Cube itself does not use GPS and cannot track moving objects in real time unless a device with location services is nearby and moving with it.

Cube uses Bluetooth technology to help locate nearby items. Bluetooth range can reach up to 200 feet depending on the environment, but it is most effective at shorter ranges.

Devices without Bluetooth 4.0 or BLE will not work because they cannot communicate with Cube hardware or the Cube Tracker app.

Devices running beta iOS or Android operating systems may experience technical issues. The app is intended for mobile devices running full public-release versions of iOS or Android.

Yes. Location access allows the app to save the last known location of your Cube when it disconnects from your phone.

Yes. Background access helps you ring your phone from Cube even if the Cube Tracker app is not open.

1. Remove the Cube from the account it is currently linked to.
2. In the Cube Tracker app, swipe left on the Cube you want to remove and press delete.
3. Add the Cube to the new account by tapping the plus button in the app.

Yes. You can manage a Cube from multiple devices logged into the same account. The Cube connects to one device at a time. When one device goes out of Bluetooth range, Cube can connect to another logged-in device.

Yes. Add the Cube Tracker app skill to Alexa to use supported Alexa features.

Cube Tracker and Cube Pro Bluetooth trackers use a replaceable battery that can last up to one year depending on use. Cube Pro uses a CR2025 3V battery.

Yes. Cube has an IP67 waterproof rating, up to one meter deep for up to 30 minutes.

Yes. Cube Bluetooth trackers include a 12-month limited warranty.

Insert a small screwdriver into the top corner at the key-ring hole to remove the back cover, temporarily remove the battery, then reinstall the battery.

Try signing out and signing back in. Then turn Bluetooth off, restart your phone, and turn Bluetooth back on.

Try signing out and signing back in. Then turn Bluetooth off, restart your phone, and turn Bluetooth back on. Also confirm the app has required Bluetooth, location, and background permissions.

In the Cube Tracker app, swipe left on the Cube you want to remove and press delete.